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Refund policy

Refund & Return Policy

Last updated: September 8, 2026

At Avelora Lane, we want you to feel confident about your purchase. If an item is not right for you, you may request a return within 30 calendar days after delivery, subject to the conditions below.

Return Eligibility

We accept returns of defective and non-defective products.

To qualify for a return, an item must:

  • Be unused, unworn, unwashed, and undamaged;

  • Be in its original condition;

  • Include the original packaging, tags, accessories, dust bags, straps, and other included components;

  • Show no signs of wear, odor, stains, scratches, alteration, or misuse; and

  • Be accompanied by proof of purchase or the applicable order number.

Products that arrive damaged, defective, or different from what was ordered are eligible for return after verification.

Return Window

You must contact us within 30 calendar days after the order is delivered.

A return requested within the 30-day return period will not be rejected solely because the returned package arrives after the 30-day period, provided that the return was authorized and shipped within 14 calendar days after authorization.

Starting a Return

Before returning an item, contact us at support@aveloralane.com and provide:

  • Your order number;

  • The name of the item;

  • The reason for the return; and

  • Photographs if the item arrived damaged, defective, or incorrect.

Please do not send a return before receiving return authorization and instructions from us. Unauthorized returns may be delayed or refused.

After your return is approved, you must ship the item within 14 calendar days using the return instructions provided by Avelora Lane.

Return Method and Return Shipping

Approved returns must be sent by mail.

For approved returns, Avelora Lane will provide a prepaid standard return shipping label that the customer can download and print. Customers are not charged for approved standard return shipping.

Original expedited or optional shipping charges, if any, are not refundable unless the return resulted from our error.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide photographs of:

  • The item;

  • The packaging;

  • The shipping label; and

  • The damaged, defective, or incorrect area.

After verification, we will offer an appropriate resolution, which may include a replacement or a full refund to the original payment method.

Exchanges

We accept exchanges for eligible items, subject to product availability.

Exchanges are generally processed by returning the original item and then shipping the approved replacement. If the requested replacement is unavailable, we will issue a refund to the original payment method.

Inspection and Refund Approval

After receiving the returned item, we will inspect it and notify you whether the refund has been approved.

We normally complete the inspection and refund decision within 1–3 business days after receiving the return.

If a returned item does not meet the eligibility requirements, we will contact you and explain the reason before denying or adjusting the refund, except where the item was damaged, defective, or incorrect when delivered.

Refund Processing and Receipt

Approved refunds are issued to the original payment method.

We normally initiate an approved refund within 3–5 calendar days after refund approval.

Customers will generally receive the refund in their original payment account within 10 calendar days after approval. The exact posting time may depend on the customer’s bank, card issuer, or payment provider.

If more than 10 calendar days have passed since your refund was approved and the funds have not appeared, please contact us at support@aveloralane.com so we can assist you.

Fees

There is no restocking fee for an approved return.

Approved standard return shipping is free.

Order Cancellations

You may request an order cancellation or modification before the order has shipped.

Once an order has entered fulfillment or has shipped, it may no longer be changed or canceled. After shipment, the order must be handled under this Refund & Return Policy.

Contact Us

Avelora Lane
Operated by PINECART LLC
301 Reno Ct
Lexington, KY 40509
United States

Email: support@aveloralane.com
Phone: +1 (810) 577-4334

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Closed on weekends and public holidays.