Privacy Policy

Last updated: September 5, 2026

This Privacy Policy describes how PINECART LLC, doing business as Avelora Lane (“Avelora Lane,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit aveloralane.com, place an order, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, billing address, and shipping address;

• Order information, including products purchased, order history, returns, and delivery details;

• Payment-related information processed by Shopify and authorized payment providers;

• Account information, if you create a customer account;

• Communications you send to customer service;

• Device and usage information, including IP address, browser type, device type, pages visited, referring URLs, and interactions with our website;

• Marketing preferences and cookie choices;

• Information used to prevent fraud, misuse, or unauthorized transactions.

We do not directly store complete payment-card numbers when payment is processed by our authorized payment providers.

How We Use Information

We may use personal information to:

• Process payments, orders, deliveries, returns, exchanges, and refunds;

• Communicate with you about your order;

• Provide customer support;

• Maintain and improve our website and products;

• Personalize your shopping experience;

• Send marketing communications when you have opted in;

• Detect and prevent fraud, security incidents, and unlawful activity;

• Comply with legal, tax, accounting, and regulatory obligations;

• Enforce our policies and protect our rights.

How We Disclose Information

We may disclose information to service providers that help us operate our business, including:

• Shopify and ecommerce technology providers;

• Payment processors;

• Shipping carriers and fulfillment providers;

• Website hosting, analytics, security, and customer-support providers;

• Advertising and marketing providers, when permitted by law and consistent with your privacy choices;

• Professional advisers, regulators, courts, or government authorities when legally required.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as “selling,” “sharing,” or targeted advertising under some state privacy laws. Where required, you may opt out through the privacy controls or data-sharing opt-out page available on our website.

Cookies

We use cookies and similar technologies for website operation, security, preferences, analytics, and—subject to your choices—advertising. Please review our Cookie Policy for more information.

Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message. We may still send non-promotional communications relating to orders, customer service, security, or legal notices.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal obligations.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request:

• Access to personal information we hold about you;

• Correction of inaccurate information;

• Deletion of certain information;

• A portable copy of certain information;

• Withdrawal of consent;

• Opt-out of certain targeted advertising, sharing, or sales;

• Information about categories of information collected and disclosed;

• An appeal if we deny an eligible privacy request.

We will not unlawfully discriminate against you for exercising an applicable privacy right. We may need to verify your identity before completing a request.

Submit privacy requests to support@aveloralane.com.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us.

Third-Party Links

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for those websites.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with a new “Last updated” date.

Contact Us

PINECART LLC, doing business as Avelora Lane
301 Reno Ct
Lexington, KY 40509
United States

Email: support@aveloralane.com
Phone: +1 (810) 577-4334