Contact Us

We are here to help with product questions, orders, shipping, returns, and general customer-service requests.

Store: Avelora Lane
Legal entity: PINECART LLC
Website: aveloralane.com
Email: support@aveloralane.com
Telephone: +1 (810) 577-4334

Mailing address:
301 Reno Ct
Lexington, KY 40509
United States

Customer-service hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Closed on weekends and public holidays.

Customer service is provided by email and telephone only. When contacting us about an order, please include your order number and the email address used at checkout.

We aim to respond as promptly as reasonably possible during normal business hours.