FAQ

Frequently Asked Questions

Where does Avelora Lane ship?

We currently ship to valid street addresses within the 48 contiguous United States. We do not currently ship internationally, to Alaska or Hawaii, U.S. territories, P.O. boxes, or APO/FPO/DPO addresses.

How much does shipping cost?

Standard shipping is free on eligible orders within our current delivery area.

How long will my order take to arrive?

Processing normally takes 1–3 business days, followed by approximately 3–5 business days in transit. Most orders are expected to arrive within 4–8 business days.

Will I receive tracking information?

Yes. When tracking becomes available, it will be sent to the email address used for your order.

Can I cancel or change my order?

Contact us immediately. We may cancel or modify an order before it ships, but changes cannot be guaranteed after fulfillment begins.

What is your return period?

Eligible products may be returned within 30 calendar days after delivery. Items must be unused, undamaged, and returned with their original packaging, tags, and accessories.

Do I need to contact you before returning an item?

Yes. Email support@aveloralane.com before sending a return. Unauthorized returns may be refused.

Do you charge a restocking fee?

No restocking fee applies to approved returns.

Do you offer exchanges?

Yes, subject to product availability. Exchanges are normally handled by returning the original product and shipping a replacement after approval.

When will I receive my refund?

Approved refunds are normally initiated within 3–5 calendar days after inspection. Your bank or payment provider may take additional time to post the credit.

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs of the product, packaging, shipping label, and affected area. After verification, we may provide a replacement or refund.

What payment methods do you accept?

Available payment methods are displayed at checkout and may include major credit cards and supported digital wallets. We do not accept cash on delivery, checks, or telephone payments.

Can I use more than one discount code?

Unless a promotion expressly permits combining offers, only one discount code may be used per order.

How do I contact customer service?

Email support@aveloralane.com or call +1 (810) 577-4334.

Our hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays.